Customer Satisfaction is our #1 Goal

One of the Largest Dealers in the state of Virginia
Check out how we rate with our customers.
"Thank You"
By: Timothy    Prince George,VA
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"Bob Belvin and his sales staff make my purchasing experience fantastic. I purchased a 07 Bandit 1250S and the entire experience was great. Bob knew his stuff about the bike and assisted me through the entire process. Cindy in the business office got me in and out of there and Mike serviced the bike in short order to get me on the road. This is my second bike from Burchams. I do not hesitate to recommend Burchams to my friends or those who I find drooling on my new Bandit."
By: Patrick    Richmond,VA
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"My experience with Burcham's was very easy, professional, fair, and rewarding. Larry & Steve did all of the work and the next thing I know I am off riding my new Raider. They even stayed after hours to help me close the deal... Give yourself a break and come here for your new motorcycle as I will buy from them again... You will be satisfied I promise... -Don"
By: Don    Hopewell,VA
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"The service was EXTREMELY slow and not very helpful with information of the products they sell"
By: Richard    DeWitt,VA
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"Best service in town! Everytime we make a purchase it's like seeing old friends. Jeff Resnick helped us make our first/second & third purchase - A Suzuki 4 wheeler (for the kids) and dirtbike (for me) then I decided it was time to get a mean two-wheel machine for the road (Kawasaki Ninja), and who was there for us? Jeff of course and the girls in Accounting are awesome as well. Easy financing and insurange options are great! We get all our accessories for all our toys as well-great selection! Almost time for a bigger Ninja so will see you soon!"
By: Christopher    Disputanta,VA
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"if I could give six stars, I would. You guys are great and took wonderful care of a first time motorcycle buyer. Most places I go, people are looking to rip off military personnel. Even after the purchase, the service has been top notch all the way!"
By: William    chester,VA
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"My son and I both bought 2007 650 V Star Customs in March and the deal was flawless. I went back in November and bought a 2007 1100 V Star Custom with the same results. Very easy to work with and service has been top notch so far. All three bikes have been working without incident so far with near 11,000 miles on the 650's to date. Parts department is always willing to help. Great place to deal with without a doubt."
By: Joel    Claremont,VA
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"May 2006, I was on a quest for my husband's birthday present. I had no clue about motorcycles - was pretty much ridiculed at both the local Triumph and Harley dealerships. Seems you gotta pass some kind of 'look or know' test before you qualify to get a salesman's attention there. Well. Not the same at Burcham's. Jeff Resnick (my salesman) understood I was a bit lost, he explained different features in a novice language I could easily follow. Bought Hubby's bike a few days later (sheeese, the money I saved!!), had them ride it to the house (Hubby just came home from work, I was still at work) for a 100% shock 'n awe surprise! (2006 Suzuki C50 Boulevard - black). Ordered some stuff as add-ons, and the parts team (Gunther, Mark & Tre were great!). Got so crazy about his bike I learned to ride in 2007. Hubby bought me a Yamaha V Star 650 Classic (black) and I am so in love with riding.... I guess you can say I'm a cage convert - and that was hugely due to the pre-buy support: Jeff pointed me in the right direction for a bit of training, for that I am eternally grateful! (Probably never would've tried it with the attitude toward me at the other dealerships - I guess they couldn't get past my skirt and "Mommy" image.) Fast forward a few months, 7/07, and a whitetailed doe t-boned the old Boulevard - totalled it (flipped about 5 times doing 45) - but Hubby was o.k. - deer died - Boulevard went to motorcycle heaven. August 2007, Hubby replaced the old C50 with a brand spanking new red and white 2008 C50T Boulevard. What a beauty. We are treated with 100% respect, dignity, fairness and humanity each and every time we come in their shop, (3 bikes, 9 helmets, 6 jackets in 16 months at Burcham's - sometimes drop by just to browse & say hi). Whether I am searching for hot pink gloves, service, or parts, Larry, Vicki, Jeff, Mark, Gunther, Cindy - well, heck - everyone - speaks to us as if we were the only customer they ever had... They have gone well above and beyond what we expected - and have made us quite spoiled and delighted in the process!!! ; ) Looking for kiddos' bikes now and counting down the days till the new store is open.... Good luck, guys! "
By: Anonymous    Chesterfield,VA
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"Back in May of 07 I purchased a 1250s Suzuki Bandit from your dealership. I was very impressed with your salesman "Rob Tate" and have nothing but good things to say about his knowledge and experiance when it comes to the bikes he sells. I've had the Bandit in twice for servicing and both times was pleased with the speed and skill of the technicians and thier ability to get the job done in a timely manner. I've been all smiles every since purchase from Burchams Cycles and I highly reccomend them to everyone intrested in buying a bike."
By: Carl    Richmond,VA
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"Just bought my new 2007 SV-650(naked); my sales rep, Jeff Resnick, was very helpful and courteous with my purchase. As luck would have it, he'd just sold the bike I had been looking at, but he quickly found another one the same day I called & arranged to have it delivered the very next morning for me. I was impressed with the service and the deal I got, and I've been more than happy to share my experience with everyone who sees or asks about the new bike. Everyone loves the bike, more especially ME! The SV is truly a dream come true, and a real pleasure to ride. Thanks to the Burcham team for everything, I look forward to bringing you more business in the years to come!"
By: Travis    Chesterfield,VA
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"Can you order a KX 500?"
By: john    petersburg,VA
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"Jeff is an excellent sales professional and I have already decided I am going to come back in a month or so and buy a Yamaha motorcycle. I will also tell all of my friends about this great dealership."
By: Janice    Franklin,VA
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"I purchased a 2007 Z1000 from Burcham this weekend and my experience was top notch (except for the lack of air conditioning). My salesperson, Craig Pershing, was very knowledgable and gave us terrific customer service."
By: Monty    Chesterfield,VA
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By: john    carson,VA
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"Thanks guys! The new '07 R1 is great, as is the "old" '03 FZ1. You really made me feel I was amoungst friends, not just salespeople and their managers. You make the buying process a personal one. You have a loyal customer for years to come!"
By: Derek    Chester,VA
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"I am very pleased with the excellent customer service received at Burcham. All members of Burcham involved in the sale where awesome. Specially the Sales representative (Jeff Resnick), Sales Manager (Bob Belvin), and CEO (Larry Lewis) who went the extra mile to deliver an outstanding customer service. Not only I got my dream bike y also got the place that I will shop at. I do not have to look for any other. Thank, Arthur Bill Mangum "
By: Arthur     Richmond,VA
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"I purchased my first 4-wheeler from another dealership. Did not feel like I was more than just a person that just happened to be giving them $7,000.00. Thanks and goodbye. I only came to Burchams to check prices on a Brute 650. The salesman gave me a good number but most important everyone in the place gave me a good feeling and I ended up buying a new 4-wheeler that day. I got follow up emails and even got a certificate for a birthday present. Everyone at Burchams that I have met has taken the time to make me feel like my business is valued. Thats important. Thank you, Kevin Kean"
By: Kevin    Richmond,VA
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"I just bought my 2006 roadliner and am completely satisfied with the service I recieved. An awsome machine at a great price. I haven't had the good fortune of meeting the service department yet but will probably be meeting them soon for my 500 mile checkup. I have heard nothing but positive comments about them from people who have dealt with them. "
By: Chris    Powhatan,VA
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"NICE selection of inventory I hope to be doing business with the company here soon.Keep up the good work I like your new location & I bet your new store will be even better."
By: THOMAS    STONYCREEK,VA
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"yall place is great all i want to know is do yall sell fmf exhaust and other after market parts cause i was rying to get an fmf exhayst for christmas i have an yamaha blaster 2006 "
By: malcolm    cumberland,VA
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"Larry, I want you to know I really appreciate the way you and your staff have handled my latest purchase! It is refreshing to know that there still remain people who maintain a high standard of customer service. Being in sales for many years I recognize outstanding effort when I see it and you should be glad to have so many good people working with you. The Star Stratoliner is everything you promised it would be and more! Everyone who has come into contact with is has been complimentary to awestruck by its appearance and/or performance as I have said before "They really have something here". This belief is also shared by Nigel Patrick who I had the Pleasure of meeting Saturday at the Prostar nationals. Nigell echoed my sentiments and explained that Patrick Racing has one of them in house for research and development. He confided to me that he was going to ride it to laughlin and was really looking forward to the ride. He agreed that he also was not easily impressed with new or improved motorcycles, but this really was an exception! To sum it up he and I are very impressed! Please feel free to share this with anyone seeking to purchase from you. iam sure they too will be pleased! Looking forward to many more miles and smiles, I am. Sincerly Larry Hamner "
By: Larry     ,VA
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"Thanks to the whole Burchams crew for making my experience a good one. Rob you were right the 750 gixxer was worth the wait, it handles like a dream. "
By: Anonymous    Chesterfield,VA
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"The sales staff was great and did everything they could to make sure that I was happy and satisfied with my purchase at burchams and since I have sent five of my friends to them and they have all bought from them and been very happy"
By: chris     richmond,VA
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By: Mike    Amelia,VA
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"Just wanted to comment that Rob Tait did an outstanding job of selling me my new Yamaha R1. I was somewhat interested in buying an new R1, but Rob really took the time to help me understand the R1's features and benefits. He made me feel comfortable enought to actually go ahead and buy one. I probably would not own a new R1 if Rob had not spent the necessary time with me. I would have probably just thought about it for another 1-3 years. Thanks! Bill Taylor"
By: Bill    Montpelier,VA
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"I stopped in your dealership with a friend on 11/09/05. He had to have some work done on his bike. While there we asked the gentleman working the service desk about a problem I was having with my bike--a Boulevard C50. He didnt have an answer,, so he took me right to two mechanics so I could discuss it with them. They were too as baffled. They stopped what they were doing and got on the phone with Suzuki, and discussed my problem with a gentleman named Bob Cramer. He was very aware of the problem I was having and told me how to go about getting the defective part on my bike replaced. Now I have never had any dealings with your dealership in the past, except for visiting when my friend purchased his bike from you, and again when he has taken it there for service. On this visit, I was extremely pleased with the way the gentlemen went out of their way to help me. This is completely opposite of the way I have been treated at my dealership in Va. Beach. Everytime I go to them with a problem, they look at me like I am stupid. Well they have lost me as a customer. In the future, I will be traveling 100 miles out of my way to come to your dealership for all my servicing needs. You can be proud of the staff you have working at Burchams. Getting the type of help as I did today is really out of the ordinary in todays world. Thanks to all. "
By: Kelly    Norfolk,VA
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"I enjoy coming to check out the new inventory and I can't wait till the new store opens!"
By: Corre'    Prince George,VA
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By: scott    chesterfield,VA
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"very good dealer"
By: chris    midlothain,VA
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"GOOD-bye to Shelly I would like to ask all of you to pause for a moment to say good-bye to Shelly. Shelly was killed last Friday while cruising here in Providence, Rhode Island. We moved here last July and she really loved the scenery, wind in her face, and roads, especially those ones running along the ocean. Shelly was one of the best bikes I have ever owned. We first met at your showroom back in 2003. She was the last of your "03"V-Star 1100 Silverado Classics. It was love at first sight. In the 2 yrs that Shelly and I were together she kept her fantastic looks. She still purred every time I got on her. Tomorrow the mean insurance people will come to take her away. They said that" life saving measures" were just too expensive, especially with the internal damage she sustained in the crash. I like to think she took the major force of the hit from the car(that ran the stop sign)so that I may live and maybe someday, find another like her so that I may love again. her beautiful chrome engine guard on the right side protected my leg, but after I flew into and over her clear, shiny windscreen, those crash bars went into her engine. Thank you Shelly, and Thank you Burcham's for making this wonderful, although short, relationship possible. David J Westfall "
By: DAVID    ,VA
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By: Anonymous    Chesterfield,VA
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"You Guys are the best prices are a little bit more but its worth the experience of the service staff."
By: Darrell    Disputanta,VA
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By: GERARD    MIDLOTHIAN,VA
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